| Q. |
What do I need to submit to qualify for a rebate? |
| A. |
This varies by rebate, but in most cases HP typically
requires you to submit: |
 |
|
|
| • |
Original or copies of receipt(s) |
| • |
Cut-outs of original UPC/Serial Number bar code labels from the
product packaging |
| • |
A completed rebate coupon (submitted online or mailed-in hard
copy) |
|
|
|
|
Check the terms and conditions for your specific rebate
requirements. Please note that submitted materials become HP property
and will not be returned. HP is not responsible for any lost submissions. |
|
|
| Q. |
What do the UPC bar codes look like and where
can they be found? |
| A. |
UPC bar codes are located on the outside of your HP product
box. Unless otherwise specified by HP, you must submit original UPC/Serial
Number bar codes to the appropriate fulfillment address; failure to submit
UPC/Serial Number bar codes or submitting copies of UPC/Serial Number
bar codes will result in an ineligible submission. For more bar code information,
click on “finding your bar code information” on the HP Rebate
center Web site. |
|
|
| Q. |
Where can I find the product serial number(s)? |
| A. |
Hewlett-Packard serial numbers (S/N) are typically printed
on a sticker or plate located on the side or back of our products. They
are typically 10-digits long and consist of a sequence of numbers and
letters. For more serial number information, click on “finding
your bar code information” on the HP Rebate Center Web site. |
|
|
| Q. |
Can I still apply for the rebate without the
original proof-of-purchase? |
| A. |
No. Unless otherwise noted, rebates will not be paid
without proof-of-purchase. |
|
|
| Q. |
I need to print out my rebate submission form.
What if I don't have a printer? |
| A. |
You can write the Customer Submission number along with
your name and address on a sheet of paper and mail it with your cash
register receipt and serial number bar code labels from the boxes. |
|
|
| Q. |
What if I don't have a street address, only
a P.O. Box? |
| A. |
You must provide a valid street address in
addition to your P.O. Box. |
|
|
| Q. |
What if I can't find my cash register receipt? |
| A. |
Rebates will not be accepted without the original OR
a valid copy of the cash register receipt. Many retailers keep duplicate
receipts in their systems. If you have lost your receipt, you may want
to check with the store of purchase to see if they may be able to provide
a duplicate. |
|
|
| Q. |
Who do I call for help in filling out my rebate? |
| A. |
If you have any questions regarding this rebate, please
call our toll-free customer service hotline at 888-385-5410, 7 a.m.
to 7 p.m. Mountain Standard Time, Monday through Friday, or email us
at hp@web-rebates.com. We will respond to your inquiry by the end of
the next business day. |
|
|
| Q. |
Since I purchased my printer from an Internet
retailer I don't have a receipt. Am I still eligible for the rebate? |
| A. |
Yes. Submit the shipping invoice with the product names
and product numbers circled. |
Printable version
